Learner Support Assistant

Job Purpose

The provision of high-quality focussed learner support through in both face-to-face and online settings, whilst accurately reporting on progress.

This will include 1 to 1 and group learner support, updating support workbooks, maintaining support logs in line with business requirements and ensuring high standards in attendance and punctuality.  Also assisting in the development and maintenance of learning support materials.

 Main Responsibilities


To assist in the training of learners attending short courses in both face-to-face and online settings as directed by the Business Development Manager.


To support other learners and groups including the maintenance of records of progress records and support logs


To counsel, motivate and mentor learners who need extra support as directed.


To participate in demonstrations and practical activities with learners and trainees on all courses.


To provide objective and accurate feedback to learners and report as required on attendance and progress.


Build and maintain professional and meaningful relationships with learners, treating them with consistency, respect and consideration.


Be a role model to promote positive values, attitudes in supporting trainers to manage behaviour.


To contact learners to maintain retention and attendance on each of the courses that you are supporting.


To attend meetings, courses, SPS Open Days, engagement events and jobs fairs considered being of benefit to the Company and individuals.


To promote and adhere to SPS Training Safeguarding Policies and Procedures.


To promote and adhere to SPS Training Health & Safety Policies and Procedures


To support in the management of learner behaviour in accordance with SPS Training policies.


Promote the welfare of individual learners and vulnerable groups and to ensure safeguarding arrangements are adhered to at all times.


The active promotion of and commitment to best practice in equality, diversity & inclusion.


Contribute and demonstrate fully and at all times the positive promotion and role modelling of the SPS STRETCH values and professional behaviours expected of all staff employed by SPS Training.


Undertake any other duties as required by the Business development Manager/Training Team as may be reasonably expected in relation to the post.

Person Specification





Assessed by

Education and qualifications*



Minimum L2 qualification in Maths and English or the commitment to achieve this qualification within a specified time period









Experience of support people with learning difficulties or disabilities

Experience of working with confidential information and knowledge of how to keep this safe.

Experience of working within an education setting.

Application/ Interview

Knowledge and Ability





Ability to establish good working relationships with students acting as a role model

Ability to communicate effectively with students at all levels

Committed to providing outstanding customer service

Ability to work as a part of a team appreciating and supporting the role of the other people in the team

Able to keep accurate records in line with college expectations

Knowledge of the adult funding sector


Good knowledge of Microsoft/google products



Application/ Interview

Qualities and






Proven ability to work flexibly

Strong team player

Maintain appropriate professional boundaries

Driver with access to a car

Application/ Interview

This is a description of the job as it is currently constituted. Job descriptions are periodically updated to reflect changing requirements or practice. The aim is to reach agreement on reasonable changes with the post-holder, but SPS reserves the right to introduce such changes if agreement cannot be reached

Equal Opportunities

An awareness of the implications of an Equal Opportunities policy for Further Education and a willingness to support the development of equal opportunities within SPS

All staff will be required to undertake mandatory safeguarding, PREVENT, Health and Safety, GDPR and equal opportunities training and will be required to complete an enhanced DBS check.

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