In danger now? Call 999.Can't speak? Call 999, then press 55 on a mobile.Mental health crisis: 111, option 2Samaritans: 116 123 (24/7)Text SHOUT to 85258
SPS Training Solutions · Safeguarding
Find support, in your area or nationally
Whatever you are dealing with, you do not have to deal with it alone. Talk to our safeguarding team, talk it through with our AI guide, or choose what you need help with and where you live to find organisations you can contact yourself.
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Looking for help can feel overwhelming. A web search gives you millions of results, and a lot of guesswork.
The SPS Support Finder brings checked support together in one place, for anyone who needs it.
If you want to talk to someone, our safeguarding team is always at the top of the page. Call 01438 537 499, or send us an email.
Need to leave quickly? Press the red “Leave this page” button, or press the Esc key twice.
To find support, choose what you need help with. You can choose more than one. Then choose where you live, to see local and national services.
Prefer to explain in your own words? The AI support guide suggests organisations, in any language. Nothing you type is saved.
You can also read practical guides, and find specialist services and local health support, such as social prescribers and NHS talking therapies.
Read stories from other learners, and tell us about an organisation that helped you, so we can share it with others.
Your privacy matters. We never record who you are or what you type. We only count which sections are used, so we can keep improving the page.
The SPS Support Finder. Your first port of call for support. If you are ever in danger, call 999.
S
Support · We are here for you
Talk to us
Your safeguarding team
SPS Safeguarding Team
You can contact us about yourself or about someone you are worried about, whether it is happening at training, on a work placement, at home or online. You do not need to be sure something is wrong.
We will listen and take you seriously.
We will talk with you about what happens next and what support is available.
We keep what you tell us private, and only share it if someone is at risk of harm. If we need to, we will tell you first wherever we can.
Designated Safeguarding LeadKatherine BakerLeads safeguarding and Prevent across SPS
Deputy Designated Safeguarding LeadMehul ShahCovers when Katherine is unavailable
Office hours: Monday to Friday, 9am to 5pm, online. Outside these hours, use the urgent numbers at the top of this page or the 24-hour services below.
Or tell your tutor, trainer or assessor. They will pass it to the team the same day.
You tell us
By phone, email, the online form, or by telling any member of staff.
We listen
A safeguarding lead talks with you, usually within one working day, and asks what you would like to happen.
We agree a plan
That might be support from us, help contacting a specialist service, or changes to your course or placement.
We check in
We follow up to make sure things have improved, and you can come back to us at any time.
Worried someone is being drawn into extremism or hate?
Changes in behaviour, becoming isolated, sharing extreme material online or talking about violence against a group can all be signs someone is being groomed or radicalised. Acting early gets them support, not punishment. Talk to our safeguarding team, or call the ACT Early Support Line on 0800 011 3764 in confidence. If someone is in immediate danger, call 999.
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Trust · Private and not stored
AI support guide
Not ready to talk to a person yet? Describe what is going on in your own words, in any language, and the AI guide will suggest organisations that may be able to help.
Talk it through
An AI assistant that listens and points you to support. It is not a person and it cannot contact anyone for you.
Please read before you start
This is an AI tool, not a member of staff. Its answers are generated automatically and can be wrong or out of date. Check any organisation, phone number or advice for yourself before you rely on it.
SPS Training Solutions does not accept legal responsibility for the suggestions this tool makes, or for any referral or decision you make because of them.
Nobody at SPS can see this conversation. It is not saved and it is not a way to report a concern. It disappears when you close or leave the page. If you want our safeguarding team to know, download it or send it to us yourself.
Please do not type names, addresses or other details that could identify you or anyone else.
Your messages are sent to Anthropic, the company that provides the AI, in the United States. Anthropic deletes them within 30 days and does not use them to train its AI. SPS does not save them.
If you or someone else is in danger, call 999. For a mental health crisis, call 111 and choose option 2.
Tell the guide a little about you (optional)
This helps the guide suggest services that fit you, such as local services, women-only services or support in your language. Every question is optional. Your answers are not saved and are not sent to SPS.
The AI guide isn't switched on here yet. You can still use everything else on this page, or call our safeguarding team on 01438 537 499.
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Respect · Support that fits you
Find support
Find an organisation
What do you need help with? Choose as many as you like.
Local organisations
National organisations available wherever you live in England
Learning difficulties and disabilities
For learners, families and SPS staff. Whether you have dyslexia, autism, ADHD, a learning disability, a sensory impairment or a long-term health condition, you have a right to support and reasonable adjustments at training and at work.
Tell us what helps you learn
If you have a learning difficulty or disability, with or without a diagnosis, tell your tutor or our learning support team at any time. We can arrange things like extra time, coloured overlays, assistive technology, rest breaks, a quieter room or information in a different format. You do not have to explain your diagnosis, and it will not affect your place. Learning support: Katherine Baker, 01438 537 499, learningsupport@sps-training.com
For learners and families
For staff and employers
Guidance, training and funding to help staff and placement employers make adjustments.
Language, translation and immigration
If English is not your first language, or you need help with your immigration status, these organisations can help. Many offer interpreters and translated information.
Your right
Free NHS interpreters
The NHS must give you a professional interpreter free of charge, including British Sign Language. Ask when you book any GP, hospital or pharmacy appointment. You should never have to use a family member.
Be careful
Only use regulated immigration advisers
Immigration advice must come from a solicitor or an adviser regulated by the Immigration Advice Authority. Check them with the official adviser finder before you pay anyone.
Ask us about English (ESOL) courses and support with reading and writing. Most helplines, including 999, 111 and Samaritans, can arrange an interpreter if you say the name of your language.
E
Empower · Know your options
Build your future
Getting into work
Help to find a job, get back into work after time away, or stay in work with a health condition or disability. These services are free.
New programme
Connect to Work
Free, one-to-one support to find and keep a job if you have a disability, a health condition or other barriers to work. It is run by local councils. See the local listings below for your area.
Adjustments at work
Access to Work
A government grant that can pay for support at work, such as equipment, travel, a job coach or a BSL interpreter. Apply once you have a job offer or are in work.
Talk to your tutor about CV help, interview practice, work placements and your next course. Or contact our careers team on 01438 537 699 or enquiries@sps-training.com.
Guides
Short, practical guides for some of the hardest things to deal with. Open the one you need.
If you are having thoughts of suicide
Many people have thoughts of suicide at some point, often when things feel unbearable or hopeless. These thoughts can pass, and you do not have to act on them. Help is available right now, and talking to someone is a strong first step.
If you might act on your thoughts or have already hurt yourself
Call 999 or go to your nearest A&E. You will not be wasting anyone's time.
If you need to talk now
Call Samaritans free on 116 123, any time.
Text SHOUT to 85258 if talking feels too hard.
Call 111 and choose option 2 to reach your local NHS mental health crisis team. In Northamptonshire you can also call the Mental Health Number, 0800 448 0828.
Getting through the next few hours
Tell someone you trust how you are feeling. That can be a friend, family member, tutor or our safeguarding team.
Try to be around other people, or somewhere you feel safer.
Put some distance between yourself and anything you could use to hurt yourself.
Make a safety plan: a short list of warning signs, things that help, and people to contact. The Staying Safe website and the free Stay Alive app help you write one.
If you are worried about someone else
Ask them directly if they are thinking about suicide. Asking does not put the idea in someone's head, and it often brings relief.
Listen without judging and stay with them if they are in danger.
Help them contact one of the services above. Do not promise to keep it secret.
Domestic abuse: support for women
Domestic abuse is not only physical violence. It includes being controlled, threatened, humiliated, cut off from friends and family, tracked, or having your money taken or controlled. It can come from a partner, ex-partner or family member. It is never your fault, and it is a crime.
Signs of coercive control
Checking your phone, messages or where you go.
Deciding who you can see, what you wear or whether you can work or study.
Controlling all the money, or making you ask for money for basics.
Threats to hurt you, your children or pets, or to share private images.
Making you feel scared of how they will react.
Staying safe
In danger, call 999. If you cannot speak, stay on the line and press 55 on a mobile.
In many pharmacies you can ask for "ANI" (Action Needed Immediately). Staff will take you to a private room and help you contact the police or support services.
Under Clare's Law you can ask the police whether a partner has a history of abuse. Call 101 or apply online.
Keep important documents, some money and a spare phone charger somewhere safe, or with someone you trust.
Use a device your partner cannot access to look for help, and use the "Leave this page" button if you need to.
Specialist support
The National Domestic Abuse Helpline (0808 2000 247, 24 hours) is run by women, for women. Local women's services, Black and minoritised women's organisations, and free legal advice from Rights of Women are listed in the directory. We can also move your sessions online or change your timetable so your attendance cannot be tracked.
Financial abuse and money worries
Money problems can happen to anyone, and they are easier to fix the earlier you get advice. Sometimes money problems are caused by someone else: a partner, relative or "friend" who takes, controls or runs up debts in your name. That is financial or economic abuse.
Signs of financial abuse
Someone takes your wages, benefits or pension, or makes you hand over your bank card or PIN.
Loans, credit cards or phone contracts are taken out in your name without your agreement.
You are stopped from working or studying, or have to account for every penny.
Someone pressures you to sign documents or change a will.
What you can do
Tell our safeguarding team. We can help you make a plan and contact specialist support.
Call the Financial Support Line for victims of domestic abuse on 0808 196 8845. For an older person being financially abused, call Hourglass on 0808 808 8141.
Talk to your bank. Most banks have specialist teams for customers experiencing abuse and can help you open a safe account.
For debts, contact a free debt adviser such as StepChange or National Debtline. Never pay for debt advice.
If you cannot afford food or bills, the Help through Hardship helpline (0808 208 2138) can check your benefits, find grants and refer you to a food bank.
Getting help with your mental health
Stress, anxiety, low mood and trouble sleeping are common, especially when you are juggling learning with work, money or caring. You do not need to wait until you reach a crisis to get support.
NHS Talking Therapies are free and you can refer yourself without seeing a GP. They help with anxiety, depression, stress and trauma. The numbers for your area are in "Health and wellbeing near you".
Your GP practice can help, and its social prescriber can connect you with groups and activities.
Local Mind charities run wellbeing centres, peer support and courses.
At SPS, tell your tutor or our safeguarding team. We can make adjustments such as breaks, extra time or a quieter room.
In a crisis, call 111 and choose option 2, or Samaritans on 116 123.
Modern slavery and exploitation
Modern slavery is when someone is forced, tricked or pressured into working or doing things they do not want to do, and cannot leave. It happens in car washes, nail bars, farms, factories, construction, care work, cleaning, delivery work and private homes, and includes forcing people to commit crimes.
Signs to look out for
Someone else holds your passport, ID or bank card.
You owe a debt for travel, housing or a job that keeps growing.
Your pay goes to someone else, or is much less than you were promised.
You live where you work, or are driven to and from work by the same person.
You are threatened, or your family is threatened, if you leave or speak to anyone.
Getting help
In danger, call 999.
Call the Modern Slavery & Exploitation Helpline on 08000 121 700 (24 hours, interpreters available). You can report anonymously.
The Salvation Army (0800 808 3733, 24 hours) supports adult victims in England with safe housing, legal advice and help to recover. You can get this support whatever your immigration status.
Tell our safeguarding team. We will help you and keep you safe.
Support for refugees and people seeking asylum
You are welcome at SPS. If you have come to the UK as a refugee or are seeking asylum, there is free help with housing, money, health, English and legal advice.
Asylum support and accommodation: Migrant Help runs a free 24-hour helpline on 0808 8010 503, with interpreters, for problems with asylum housing, support payments or the Home Office.
Legal advice: only take immigration advice from a qualified solicitor or an adviser regulated by the Immigration Advice Authority. Be wary of anyone who charges large fees or promises results. Local refugee charities can help you find free advice.
Health: everyone can register with a GP for free, whatever your immigration status. Call 111 if you are unwell and not sure where to go.
Community: local refugee charities and "City of Sanctuary" groups run drop-ins, English conversation clubs and help with forms.
Exploitation: if someone is making you work for little or no pay or holding your documents, see the modern slavery guide above.
You can use the AI support guide in your own language, and most helplines can arrange an interpreter.
If you have experienced racism or race discrimination
Racism is never your fault and you do not have to put up with it, at training, at work, in your home or online. The Equality Act 2010 protects you from being treated unfairly because of your race, which includes your colour, nationality, and ethnic or national origin.
What counts
Discrimination: being treated worse because of your race, such as being refused a job, a service or a place on a course.
Harassment: comments, "jokes", names or behaviour about race that upset, intimidate or humiliate you.
Hate incidents and hate crime: anything someone does to you because of hostility to your race or religion, including online abuse, threats, damage to property or violence.
What you can do
If you are in danger, call 999.
Write down what happened as soon as you can: dates, times, what was said or done, and who saw it. Keep screenshots.
Tell our safeguarding team or your tutor. We take every report seriously, including things that happen on a work placement.
Report hate crime to the police on 101, online through True Vision, or through an organisation that can report for you.
If it is happening at work, Acas and Citizens Advice can explain your rights. Strict time limits apply to employment claims, so get advice quickly.
Staying safe online, on placement and at training
Online
Never share passwords, bank details or one-time codes, even with someone who says they are from your bank or the police.
Be wary of online "friends" or groups who ask you to keep secrets, send money or images, or who push extreme views. That is how grooming and radicalisation often start.
If someone threatens to share intimate images of you, do not pay. Report it to the police and call the Revenge Porn Helpline on 0345 6000 459.
On a work placement or at work
You should have a safe place to work, proper training and equipment, and breaks.
No one at work should touch you without consent, make sexual comments, bully you or treat you unfairly because of who you are.
If something worries you, tell your SPS tutor or our safeguarding team. We will act, and raising a concern will not cost you your placement.
Sexual harassment and assault
Unwanted sexual comments, messages, touching or pressure are never acceptable, whoever it comes from, including other learners. Tell us, and we will support you. You can also call the Rape Crisis 24/7 Support Line on 0808 500 2222.
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Teamwork · NHS and community services
Health and wellbeing near you
What is a social prescriber?
A social prescriber (also called a link worker or care navigator) is part of your GP practice team. They spend time with you to understand what is affecting your wellbeing, such as loneliness, money worries, grief, housing or stress, and connect you with local groups, activities and support. It is free and you do not need to be ill to ask.
How to get one: ask your GP practice reception for "the social prescriber". Many areas also let you refer yourself, and our safeguarding team can help you ask.
C
Challenge · The courage to speak up
Learner stories
Asking for help can feel like the hardest part. These stories show what happened when someone spoke up, whether that was the learner themselves or someone who noticed something was wrong. They are based on the kinds of situations learners bring to us; names and details are changed so no one can be identified.
Illustrative storyFinancial abuse
"My son had been using my bank card for a year"
A learner in her sixties told her tutor she might have to leave the course because she could not afford the bus fare. When the tutor gently asked why, she explained her adult son had her bank card and PIN and was taking most of her pension.
What happened next
The safeguarding team talked through her options without pressure. With her agreement they helped her contact her bank's specialist support team, who helped her open a new account, and referred her to Hourglass for ongoing advice.
She kept her place on the course and now manages her own money again. She says being asked "are you all right?" was what made the difference.
Illustrative storyMoney adviceDebt
The letters he was too scared to open
A young apprentice had a drawer full of unopened letters about credit card and phone debts. He was borrowing from one card to pay another and had started missing sessions to take extra shifts.
What happened next
His assessor noticed the missed sessions and asked if he was OK. The safeguarding team sat with him while he called a free debt charity, which helped him set up a single affordable payment plan and stopped the extra charges.
He finished his apprenticeship on time. He says he wishes someone had told him sooner that free, no-judgement debt advice exists.
Illustrative storyMental health
Panic attacks before every class
A learner returning to education after twenty years was having panic attacks in the car park before each session. She was close to dropping out and had not told anyone.
What happened next
She used the AI support guide one evening, which suggested NHS Talking Therapies. She referred herself the next day and also emailed our safeguarding team. We agreed a seat near the door, the option to step out without asking, and a check-in with her tutor at the start of each week.
Eight weeks of free talking therapy later, she says the panic attacks are rare, and she has moved on to her next qualification.
Illustrative storyBereavementLoneliness
"I stopped coming in after Mum died"
A learner in her forties missed three weeks of her course after her mother died. She lived alone and had stopped answering most calls. Her tutor noticed the change and asked the safeguarding team to check in.
What happened next
The team called, listened and did not rush her. She was referred to Cruse for bereavement support and, through her GP practice's social prescriber, to a local community group. Her course was paused rather than ended.
She came back two months later, finished her qualification and now attends the group every week.
Illustrative storyModern slavery
Working for "free" to pay off a debt
A learner on an employability course mentioned he worked long shifts at a car wash but was never paid, because the owner said he still owed money for his travel to the UK. The owner kept his passport "for safekeeping".
What happened next
His trainer recognised the signs and spoke to the safeguarding team straight away. With his agreement, we contacted the Salvation Army's modern slavery service, which arranged safe accommodation and legal advice the same week.
He is now safe, has his documents back and is continuing his course. The police are investigating the business.
Illustrative storyRefugee supportLoneliness
New to the country and on her own
A learner who had recently been granted refugee status was attending ESOL classes. She had been moved to a new town, knew nobody and had been told her support payments would stop.
What happened next
Our safeguarding team helped her contact the local refugee charity and the council about housing, and Citizens Advice helped her claim Universal Credit before her payments ended. A volunteer from a local City of Sanctuary group now meets her for conversation practice.
She has a tenancy, has made friends through the group and has started a vocational course.
Illustrative storyDomestic abuse
"I didn't know it had a name"
After a session on healthy relationships, a learner stayed behind. Her partner controlled all the money, checked her phone and stopped her seeing friends. She had never thought of it as abuse because he had never hit her.
What happened next
The safeguarding team explained coercive control, helped her make a safety plan and, with her agreement, referred her to a local domestic abuse service for women. Her classes moved online for a while so her attendance could not be tracked.
She is now living independently and says hearing that it was not her fault changed everything.
Illustrative storyFood and hunger
Skipping meals so the children could eat
A father on an evening course kept falling asleep in class. When a trainer asked quietly if he was all right, he admitted he had been skipping meals so his three children could eat.
What happened next
The safeguarding team arranged a same-week food bank referral through the Help through Hardship helpline, and Citizens Advice found he had been missing out on benefits he was entitled to.
His household income rose within a month, and he said the hardest part was admitting he needed help.
Illustrative storyRadicalisation
Drawn in online after losing his job
A young man became increasingly isolated after losing his job. Other learners noticed he was sharing hateful memes about a religious group and talking about "people fighting back". A classmate told the trainer.
What happened next
The safeguarding team spoke to him first, then made a Prevent referral. Support through Channel is voluntary, and he agreed to meet a mentor who helped him question what he had been reading and connected him with employment support.
A year on, he is working and has cut contact with the online groups.
Illustrative storyMental healthSuicidal thoughts
An email sent late at night
This story mentions suicidal thoughts.
A learner who had been struggling with debt and low mood emailed the safeguarding team late one evening saying he could not see a way forward.
What happened next
He had already seen the page's crisis numbers and called 111, option 2, that night. The team phoned him first thing the next morning, helped him book an urgent GP appointment and connected him with a debt adviser and a local listening line.
He says reaching out once made it easier to keep reaching out. If you are feeling like this, the numbers at the top of this page are there for you any time.
Illustrative storyRacismSpeaking up
Finding the courage to report it herself
On a work placement, a learner faced repeated racist comments from a colleague. She said nothing for weeks because she was worried about losing the placement. After seeing the safeguarding contact card in her course pack, she emailed the team herself.
What happened next
The team met her the same week, raised it with the employer and moved her to a new placement straight away. She was supported to report the incidents through a hate crime reporting service and given information about her rights.
She now tells other learners that reporting did not cost her the placement, and that she wishes she had done it sooner.
H
Heart · Shaped by learners
Your voice
Our safeguarding support is shaped by what learners tell us. Here is what you told us, what we did about it, and how you can help us improve.
You said
"The old safeguarding page was difficult to navigate."
We noticed
More learners were contacting us for welfare support, but very few of these needed safeguarding action.
We did
We built this Support Finder, so you can find checked local and national support yourself, in confidence, without having to raise it with staff or colleagues. Our safeguarding team is still here whenever you want to talk.
How safe do you feel?
Tell us in two minutes, anonymously. Your answers help us spot problems early.
If a member of staff, trainer or placement employer has behaved in a way that worries you, tell our Designated Safeguarding Lead, Katherine Baker, on 01438 537 499. If the concern is about the Designated Safeguarding Lead, contact our Managing Director, Mehul Shah, at mehul.shah@sps-training.com. If the concern is about the Managing Director, or you would rather speak to someone outside SPS, contact your local council's adult safeguarding team or Local Authority Designated Officer (LADO).
Recommend an organisation
Has a local group, charity or service helped you or someone you know? Tell us about it. Our safeguarding team reviews every recommendation, and organisations that meet our checks are added to this page so other learners can find them too.
Good to know
Most helplines are free from mobiles and landlines, and many can arrange an interpreter if you ask. If you are deaf or have difficulty speaking, you can use Relay UK by adding 18001 before most phone numbers, or text 999 once you have registered with emergencySMS.
If you are using a shared phone or computer, the "Leave this page" button takes you to the BBC weather page and clears the AI conversation. You can also clear your browsing history afterwards.
How we use this page to improve support: we count, anonymously, which topics, areas, guides and organisations are looked at, so we know where to focus staff training and new resources. We never record what you type in the search box, your AI conversation, your "about you" answers or anything that could identify you, and we do not use cookies for this.
Listings were checked on 29 September 2026 and are reviewed twice a year. Services sometimes change their numbers or hours; if a number does not work, contact our safeguarding team and we will help you find the right service.